Sr. Associate Delivery

Designation: Sr. Associate Delivery

Experience (years): 5 to 10

No: of vacancies: 01

Responsibilities:

1. With the expansion we have projected for in 2021, we need coverage for delivery during the US hours. We need someone who has experience in project/team management and services delivery, who can provide coverage during the US hours.

a. Project / Team Management during the US hours: Help design, document, and maintain delivery processes for the different projects. Validate resource requirements and develop cost estimate models to run delivery efficiently. Quality check and finalise deliverables where required, manage the team if there are any project staffed in the US.

b. Voice of Customer: Ability to capture the voice of customer during client boarding calls and convert it into technical requirements and pass it on to the legal team to work on.

c. Reporting: Assist in the preparation of regularly scheduled project reports by collecting, analysing and summarizing information and trends.

d. Tech Integration/mindset: Explore the Tech space and provide ideas on how technology can bring in project efficiency. Work with the tech team in implementing the tech solutions or getting customised solutions. Help the team build a tech mindset.

e. Dashboards: Ability to identify the critical to success factors (KPIs) for designing and maintaining project dashboards.

f. Quality Control: Design and develop plans for improving efficiency, productivity and error tracking as per project requirements

Employment Type: Full-time Regular

 

Basic Qualifications:

a.       Have a law background so that he/she is able to understand the services and capture the client requirements, build functional requirements, help with quality control, and finalizing the deliverables.

b.      Proficient in MS Office

c.       Tech savvy and analytical skills

d.      Be an independent, creative, and resourceful worker

e.      Diligent, reliable, flexible

f.        Excellent Teambuilding and Leadership values

Desired Qualifications:

Have a background in business skills, performance management, and technology. [Exposure in Six sigma/ Lean management will be an added advantage

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